PRIVACY POLICY

Last Updated: 29-08-2025

SIUNIQ (“Siuniq”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you use our website https://www.siuniq.store (the “Platform”).

By visiting or using our Platform, you consent to the practices described in this Privacy Policy, along with our Terms of Use and applicable product/service terms. If you do not agree, please do not use our Platform.

We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India.

1. Collection of Personal Information

We collect personal information when you use our Platform, services, or otherwise interact with us. This may include:

  • Name, date of birth, address, phone number, and email ID.

  • Payment information such as bank details, credit/debit card information, or UPI.

  • Information provided during sign-up, registration, or while placing orders.

  • Browsing behaviour, preferences, and interactions on the Platform to improve your experience.

  • Transaction-related details on our Platform or third-party partner platforms.

  • Sensitive information (such as biometric/facial features for optional services) with your consent, in compliance with applicable laws.

You always have the option not to provide certain information, though this may limit your access to specific features or services.

⚠️ Important: Siuniq will never ask for sensitive information such as debit/credit card PINs, net-banking passwords, or OTPs. If you receive such a request claiming to be from us, do not share the information and report it immediately to law enforcement.

2. Use of Personal Information

We use your personal information to:

  • Process and fulfil orders, payments, and deliveries.

  • Provide customer support and resolve disputes.

  • Enhance your shopping experience with personalized recommendations.

  • Communicate with you about promotions, offers, and updates.

  • Conduct research, analysis, and surveys to improve our services.

  • Prevent, detect, and investigate fraud or other illegal activities.

  • Comply with applicable laws and enforce our terms and policies.

You will always have the ability to opt-out of marketing communications.

3. Sharing & Disclosure of Personal Information

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

  • Internal Use: With our affiliates and group entities to provide services and offers.

  • Trusted Service Providers: With logistics partners, payment gateways (e.g., PhonePe PG), and other third-party service providers who assist in operating our Platform. These providers follow strict security measures.

  • Legal Requirements: With government authorities or law enforcement if required by law, court order, or to protect rights, property, and safety.

  • Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activities.

4. Security of Personal Information

We adopt industry-standard security practices, including:

  • SSL encryption during transmission.

  • Storage of personal data in secure servers/databases with limited access.

While we take reasonable precautions, no data transmission over the internet is 100% secure. By using our Platform, you accept the inherent risks of data transmission online. You are responsible for safeguarding your login credentials.

5. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to:

  • Store your preferences.

  • Analyse browsing patterns.

  • Customize your shopping experience.

You can choose to disable cookies in your browser settings, though some features may not function properly.

6. Data Retention and Deletion

  • You may delete your account anytime through your profile settings or by contacting us.

  • We may delay deletion if you have pending orders, claims, or grievances.

  • Once deleted, all related account data will be removed, and access will be lost.

  • We retain personal data only as long as necessary for business or legal requirements.

  • We may continue to keep anonymized data for analytics and research.

7. Your Rights

You may:

  • Access, update, or correct your personal data through your account.

  • Request deletion of your personal data (subject to legal/business requirements).

  • Withdraw your consent by writing to us (please mention “Withdrawal of consent for processing personal data” in the subject line).

Please note: Withdrawal of consent will not be retrospective and may limit access to certain services.

8. Consent

By providing your personal information or using our Platform, you consent to:

  • Collection, use, storage, and sharing of your information as described in this Privacy Policy.

  • Being contacted by Siuniq and its affiliates via SMS, calls, email, or instant messaging for services, updates, and promotions.

If you provide information about another person, you confirm you have their consent to do so.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on this page with the “Last Updated” date.

If changes are significant, we will notify you as required by applicable laws.


Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact us at :

SIUNIQ, Guwahati, Assam IN

Phone: (+91)8453006531

mail@siuniq.store

care@siuniq.store

Alternatively you can use Local Chat option